Faq

    Reviews are a major factor in your local rankings in Google+Local, Yahoo Local and Bing. More importantly, they are the single biggest factor in building trust with potential customers on-line. Reviews are what inspire people to call you instead of your competitor. As a matter of fact 72% of buyers say they trust on-line reviews as much as personal recommendations.

    Is there a Free trial?

    Yes, all levels of service have a 14 day free trial.

    How many sites should I offer customers to leave a review on?

    First you don’t want to overwhelm people with too many options. Generally we advise five or less. This gives enough to offer a review on sites that customers have an active account with, but not so many that it overwhelms them.First you don’t want to overwhelm people with too many options. Generally we advise five or less. This gives enough to offer a review on sites that customers have an active account with, but not so many that it overwhelms them.

    EZask invitation – What is it?

    It is a technology developed to make inviting people to review you as quick and easy as possible. Once click to send an email or text.

    Does mezinGO monitor my reviews online?

    We can monitor over 50 review sites so you are not surprised when a review pops up on one of them. This allows you to quickly and easily thank and respond to reviewers.

    How can I get reviews on sites that are best my business?

    Most review sites allow you to set up a “profile”. This is where your Name, Address and Phone number (NAP) are stored. It is also where people leave a review that is connected to your business. Of course the big ones are Facebook, Yelp and Google. There are also many industry specific. NAP’s also help your business get found in the search engines.

    Do I need a Google My Business account to get Google Reviews?

    Yes you do. Google My Business is also very important to businesses for getting found by customers. This is a free service from Google and if you need professional help in setting this up contact our support team for pricing options.

    I hate Yelp. Do I have to get Reviews on Yelp?

    Lots of people hate Yelp and many people have called their business practices unfair. But the fact of the matter is that if customers are reviewing you, chances are good at least some of them will be on Yelp. You can’t stop it. You are much better off to get out ahead of this by encouraging, monitoring and responding to reviews left for you. Don’t let anyone tell you you have to pay for advertising on Yelp to get reviews or to have bad reviews suppressed. They have been sued for this several times in the past.

    How many professional actor video sets are available?

    Currently there are 4 actors with variations of scripts. We intend to continue adding more actors and scripts.

    Can I record my own greeting videos?

    Yes! Built into the system is the ability to record from the app or a desktop. If you prefer to have a professionally recorded you can upload the video to mezinGO.

    Can I set how many stars trigger a negative or neutral review form?

    Yes. Some people want to have anything less than a 4 star rating to trigger a survey instead of a neutral review.

    Are the surveys for unsatisfied customers customizable?

    Yes. We suggest keeping the forms short so you don’t alienate your customer.

    Is the APP required for someone to leave a review?

    No!~ No app is required.

    Does a business owner have to have the APP on a mobile device?

    No all management can be done from a desktop or a mobile device.

    Can I track my employee performance?

    Yes you can track your employee’s reputation performance. We track the sub-users so you know who invited, how many and how they responded.

    Business Profile Page search engine optimized using your domain name

    Better rankings
    Better conversion from all marketing

    Reputation Reporting

    Video Reviews
    Written reviews
    Reviews Widget on Your Website

    Social Media Syndication

    Reply to Reviews
    Review Management

    Do reviews help my site get ranked better in the search engines?

    Yes. While there are a number of factors like onpage optimization, inbound links and consistent name address and phone numbers across properties on the web, reviews have been proven to be a factor in getting higher rankings. Reviews on sites such as Yelp, City Search, Google, Trip Advisor and industry-specific sites create powerful user-generated content with links back to your site.

    How do I get more stars or a better star rating on Google?
    How many reviews do I need?

    Recent studies show that consumers look up an average of 10 reviews before making a decision. 70% of these potential buyers trust a business with a minimum of 6-10 reviews. However, this is not a gather and stop proposition. Buyers are looking for recent experiences.

    What do I do if I get a negative review?

    First, don’t panic. It happens. You can’t please everyone all the time. Mistakes are made. You must respond professionally. Don’t get into an online argument or accuse them of anything. A proper response can win the customer over and make them into a raving fan.

    Are reviews better than testimonials?

    Yes! In a recent survey, over 90% of respondents said they believe testimonials are not representative of customer sentiment. In the same survey, over 80% reported that they would trust reviews hosted by a third party as providing a good or excellent representation of customer sentiment.

    How many review sites should I try to get reviews on?

    The most successful businesses train their everyone who has contact with the customers to ask. When asking, they incorporate asking for a “favor”. Happy customers are inclined to help the employee out.

    Can I instruct my customers what to write a review about?

    Google says no you can not. That does not mean you can’t for other sites but why bother. Chances are the review will not sound natural and may, in fact, get filtered – never to be seen by anyone. Let the customer give you honest feedback in their own words. If your customers really have no idea what to write about or say it is perfectly fine to give them a couple of talking points.

    Do you have a referral program?

    Yes we do. When you sign up you will have a special link generated for you from mezinGO. When you share this link, anyone who clicks on it to visit our site they are tracked. If they make a purchase within 60 days of visiting you get paid!

    Should I put a device in my business for customers to review me?

    Google advises against companies asking customers to write a review on a computer or tablet located on the business’s premises. Google said businesses should send reminder emails to customers encouraging them to review the business on their own time – just don’t go so far as to give free gifts or discounts in exchange for encouraging them to leave positive reviews.

    Why would I want to get Video reviews?

    A video is a fantastic way to put a face to the review and to make it even more believable. Imagine a group of happy restaurant patrons describing their experience. Video captures the experience and emotion of the moment. Our system makes it easy for the customer to upload a video testimonial.

    Can I ask my customers to post a review on several review sites?

    Not if they post on Google Plus. This is considered duplicate and Google will filter the review if it appears anywhere else on the web. However, if this raving fan wants to write a differently worded review on other sites. There is no limit to the number of reviews a person can write about you on different sites.

    Even my best customers don’t get around to writing reviews. What should I do?

    Ask. Ask again. Then ask some more. But do it in a professional low-pressure way. Many times it is just a matter of catching them when it is convenient or making the process as easy as possible. They may need a link to the review page on their phone rather than a card or an email. Some people may even want to review you on (heaven forbid!) paper.