FAQ

Yes, all levels of service have a 14-day free trial.

First you don’t want to overwhelm people with too many options. Generally we advise five or less. This gives enough to offer a review on sites that customers have an active account with, but not so many that it overwhelms them.First you don’t want to overwhelm people with too many options. Generally we advise five or less. This gives enough to offer a review on sites that customers have an active account with, but not so many that it overwhelms them.

It is a technology developed to make inviting people to review you as quick and easy as possible. Once click to send an email or text.

We can monitor over 50 review sites so you are not surprised when a review pops up on one of them. This allows you to quickly and easily thank and respond to reviewers.

Most review sites allow you to set up a “profile”. This is where your Name, Address and Phone number (NAP) are stored. It is also where people leave a review that is connected to your business. Of course the big ones are Facebook, Yelp and Google. There are also many industry specific. NAP’s also help your business get found in the search engines.

Yes you do. Google My Business is also very important to businesses for getting found by customers. This is a free service from Google and if you need professional help in setting this up contact our support team for pricing options.

Lots of people hate Yelp and many people have called their business practices unfair. But the fact of the matter is that if customers are reviewing you, chances are good at least some of them will be on Yelp. You can’t stop it. You are much better off to get out ahead of this by encouraging, monitoring and responding to reviews left for you. Don’t let anyone tell you you have to pay for advertising on Yelp to get reviews or to have bad reviews suppressed. They have been sued for this several times in the past.

Currently there are 4 actors with variations of scripts. We intend to continue adding more actors and scripts.

Yes! Built into the system is the ability to record from the app or a desktop. If you prefer to have a professionally recorded you can upload the video to mezinGO.

Yes. Some people want to have anything less than a 4 star rating to trigger a survey instead of a neutral review.

Yes. We suggest keeping the forms short so you don’t alienate your customer.

No!~ No app is required.

No all management can be done from a desktop or a mobile device.

Yes you can track your employee’s reputation performance. We track the sub-users so you know who invited, how many, and how they responded.

Better rankings
Better conversion from all marketing

Video Reviews
Written reviews
Reviews Widget on Your Website

Reply to Reviews
Review Management

Yes. While there are a number of factors like on-page optimization, inbound links, and consistent name address and phone numbers across properties on the web, reviews have been proven to be a factor in getting higher rankings. Reviews on sites such as Yelp, City Search, Google, Trip Advisor, and industry-specific sites create powerful user-generated content with links back to your site.

Here is a simple answer to your question or at least a start that you may want to expand on. Don’t Be Afraid to Ask for Reviews. …
Send a Follow-up Email After a Purchase. …
Reward Those Who Review.

Recent studies show that consumers look up an average of 10 reviews before making a decision. 70% of these potential buyers trust a business with a minimum of 6-10 reviews. However, this is not a gather and stop proposition. Buyers are looking for recent experiences.

First, don’t panic. It happens. You can’t please everyone all the time. Mistakes are made. You must respond professionally. Don’t get into an online argument or accuse them of anything. A proper response can win the customer over and make them into a raving fan.

Yes! In a recent survey, over 90% of respondents said they believe testimonials are not representative of customer sentiment. In the same survey, over 80% reported that they would trust reviews hosted by a third party as providing a good or excellent representation of customer sentiment.

The most successful businesses train their everyone who has contact with the customers to ask. When asking, they incorporate asking for a “favor”. Happy customers are inclined to help the employee out.

Google says no you can not. That does not mean you can’t for other sites but why bother. Chances are the review will not sound natural and may, in fact, get filtered – never to be seen by anyone. Let the customer give you honest feedback in their own words. If your customers really have no idea what to write about or say it is perfectly fine to give them a couple of talking points.

Yes we do. When you sign up you will have a special link generated for you from mezinGO. When you share this link, anyone who clicks on it to visit our site they are tracked. If they make a purchase within 60 days of visiting you get paid!

Google advises against companies asking customers to write a review on a computer or tablet located on the business’s premises. Google said businesses should send reminder emails to customers encouraging them to review the business on their own time – just don’t go so far as to give free gifts or discounts in exchange for encouraging them to leave positive reviews.

A video is a fantastic way to put a face to the review and to make it even more believable. Imagine a group of happy restaurant patrons describing their experience. Video captures the experience and emotion of the moment. Our system makes it easy for the customer to upload a video testimonial.

Not if they post on Google Plus. This is considered duplicate and Google will filter the review if it appears anywhere else on the web. However, if this raving fan wants to write a differently worded review on other sites. There is no limit to the number of reviews a person can write about you on different sites.

Ask. Ask again. Then ask some more. But do it in a professional low-pressure way. Many times it is just a matter of catching them when it is convenient or making the process as easy as possible. They may need a link to the review page on their phone rather than a card or an email. Some people may even want to review you on (heaven forbid!) paper.